Enough with the Mac Blogging already...
... but before we return topics here to more productive things, let's note that Apple's support has so far been rather more impressive than IBM's: After exchanging some e-mails with their service provider here in Luxembourg and a phone call on Wednesday, spare parts (a new top case assembly, for the case crack, and a new airport card) were waiting there when I brought the laptop on Friday. They were exchanged on the spot, and I took a repaired machine home an hour later. Also, quite mundanely, the service provider is, for once, a 10 minute bus ride from Luxembourg's central station -- instead of hiding in the countryside near Belgium, and even then only acting as a glorified post office.
I'm not quite ready to declare victory, but so far, things look well.