... but before we return topics here to more productive things, let's note that Apple's support has so far been rather more impressive than IBM's: After exchanging some e-mails with their service provider here in Luxembourg and a phone call on Wednesday, spare parts (a new top case assembly, for the case crack, and a new airport card) were waiting there when I brought the laptop on Friday. They were exchanged on the spot, and I took a repaired machine home an hour later. Also, quite mundanely, the service provider is, for once, a 10 minute bus ride from Luxembourg's central station -- instead of hiding in the countryside near Belgium, and even then only acting as a glorified post office.
I'm not quite ready to declare victory, but so far, things look well.
